Refund policy
Last Updated: September 28, 2026
At Nurayym, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may be eligible to request a return in accordance with the conditions below.
1. Return Eligibility
To be eligible for a return, products should generally be:
- Unused and unopened.
- In their original packaging.
- In the same condition in which they were received.
- Accompanied by the order details or proof of purchase.
For hygiene and safety reasons, opened or used skincare, body care, hair care, and cosmetic products may not be eligible for return unless the item arrived damaged, defective, or incorrect.
2. Damaged or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging where applicable.
Our team will review the request and provide the appropriate resolution.
3. How to Request a Return
To request a return:
Step 1: Contact Nurayym customer support with your order number.
Step 2: Tell us the reason for your return.
Step 3: Wait for return instructions from our team.
Step 4: If your return is approved, follow the provided instructions for sending the product back.
Please do not send products back without receiving return instructions first.
4. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
5. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.
These may include:
- Opened or used personal care products.
- Products without original packaging.
- Gift cards.
- Products specifically identified as non-returnable.
- Items damaged after delivery due to improper use or storage.
6. Exchanges
If you receive a damaged, defective, or incorrect product, please contact us before sending anything back.
Where applicable, we may offer a replacement or another suitable resolution.
7. Return Shipping
Return shipping arrangements and costs may vary depending on the reason for the return.
If the return is due to an incorrect, damaged, or defective product received from Nurayym, please contact our team for further instructions.
For other returns, applicable shipping costs may be the customer's responsibility.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow the applicable return process.
9. Important Note
Please make sure you enter the correct shipping address when placing your order. Nurayym may not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
10. Contact Us
For return or refund questions, please contact the Nurayym customer support team through our website's Contact Us page.
